Privacy Policy

Paws and Progress Canine Rehabilitation respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, store, and disclose your personal information.

1. Collection of Personal Information

We may collect the following types of personal information via phone call, email, through the contact us form and/or the new client form:

Full name and contact details (e.g. address, email, phone number)
Information about your dog, including veterinary history and health records
Payment and billing details
Notes taken during consultations and assessments
Any other information you provide to us during your appointment

We will collect personal information directly from you, unless it is unreasonable or impracticable to do so.

2. Purpose of Collection

We collect your personal information for purposes including:

Providing animal rehabilitation services
Communicating with you about appointments, treatment plans, and updates
Responding to enquiries or concerns
Maintaining client records and complying with legal obligations
Managing administrative and business operations
Obtaining feedback to improve our services

3. Use and Disclosure

Your personal information will only be used or disclosed for the purpose it was collected, or as otherwise permitted by law. We may share information with:

Your referring veterinarian or other animal healthcare providers involved in your pet’s treatment (with your consent)
Our service providers (e.g. billing platforms or software) who assist in operating our business
Regulatory authorities if required by law

We will not sell, rent, or trade your personal information.

4. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored in physical files or electronic formats using secure software. Where information is stored electronically, we use password-protected systems and regularly review security protocols.

Client records are retained in accordance with applicable laws and professional guidelines. When no longer required, we will take reasonable steps to destroy or de-identify personal information.

5. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To request access or corrections, please contact us using the details below. We will respond within a reasonable time and may require identity verification.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will be available on our website or by request.

Please contact us if you have any questions, concerns or requests regarding our cancellation policy.